Legal
Platform policies and legal documents for LetzCharter, operated by LetzCharter, LLC.
Terms of Service
Rules and guidelines for using the LetzCharter marketplace. Covers customer and operator terms, payments, liability, and dispute resolution.
Privacy Policy
How we collect, use, and protect your personal information. Covers data retention, third-party services, and your rights.
Public Operator Listings
How we list real transportation operators using public business information, how to claim your listing, and how to opt out.
Opt-Out Request
Remove or correct a public operator listing. We hide the listing immediately on verification and resolve within 5 business days.
How Search Ranking Works
No paid placement, no pay-to-rank, no hidden boosts. The current pilot-era ranking algorithm, and what will change as booking data accrues.
Cancellation & Refund Policy
Default cancellation timeframes and refund percentages. Operators may set custom terms displayed before booking.
Cookie Policy
We use only essential cookies. Our analytics (Umami) is cookie-free. No advertising or tracking cookies.
Travel Partners & Affiliate Disclosure
Plain-language FTC disclosure about the hotels, activities, and travel essentials we link to. We only partner with services that fit group trips.
CONTACT
For legal inquiries, privacy requests, or general support, contact us and pick the topic that fits — we’ll route it accordingly.
All documents should be reviewed by qualified legal counsel. These are provided as frameworks and are not legal advice.